This Return Policy explains how returns and exchanges are handled for purchases made from Oficial Clothing through our website, oficial-group.com

Returns

We want you to be satisfied with your order. If you are not happy with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with tags and packaging.

Non-Returnable Items

Some items may not be eligible for return, including final sale items, discounted or clearance items, worn items, washed items, damaged items, or items without original tags or packaging.

Exchanges

Oficial Clothing may accept exchanges for size, colour, or defective items, depending on product availability.

If the requested item is not available, we may offer a refund, store credit, or another suitable option.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photos of the item.

We will review your request and help resolve the issue.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed to the original payment method. Processing time may vary depending on your bank or payment provider.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges may not be refundable unless required by law or approved by Oficial Clothing.

How to Request a Return

To request a return or exchange, please contact us with your order number and reason for return.

Contact Us

For return questions, please contact us:

Oficial Clothing
Website: oficial-group.com
Phone: 01239 920216